oklv's Privacy Policy

01 Introduction & Scope of Policy

oklv ("we", "our", "platform") treats your privacy with the highest importance. This privacy policy describes how oklv collects, stores, uses, and keeps secure the personal information of its users.

This policy applies to oklv's website, mobile version, and other digital services. By using our platform, you are considered to have given your consent to the terms of this privacy policy.

We believe that transparency is the foundation of trust. That is why we are committed to keeping you fully informed about our data management practices. If you have any questions about this policy, please contact our support team.

02 What Information We Collect

oklv collects various types of information that are essential for the smooth operation of the platform, ensuring security, and providing users with an improved experience.

2.1 Information Provided Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Address and residence details
• Documents required for identity verification (national ID card, passport, etc.)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank transfer details)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Page visit and click history
• Session duration and activity logs
• Information collected through cookies and similar tracking technologies

2.3 Third-Party Information

In some cases, we may collect information from legitimate third-party sources for the purpose of identity verification and fraud prevention. Such collection of information is always in compliance with applicable law.

03 How Your Information Is Used

oklv uses collected information only for the legitimate purposes listed below. We never use your personal information for unauthorised purposes.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process betting, gaming, and financial transactions.
• Security & Prevention: To prevent fraud, money laundering, and unauthorised access.
• Legal Compliance: To comply with applicable regulations.
• Customer Support: To resolve your complaints and queries.
• Service Improvement: To further improve the experience on our platform.
• Communication: To deliver important notifications and updates to you.
• Responsible Gaming: To identify excessive gambling tendencies and provide the necessary support.

04 Information Sharing & Disclosure

oklv does not sell your personal information to third parties. However, in the limited circumstances described below, some information may be shared with trusted partners:

4.1 Service Provider Partners

We work with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and managing technical infrastructure. These partners may use your information only in accordance with our instructions and under the necessary confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose necessary information to comply with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, we will provide you with advance notice.

05 Data Security Methods

oklv has adopted industry-standard technical and administrative measures to ensure the security of your personal information.

However, no method of transmitting information over the internet is one hundred percent secure. We therefore advise you to use a strong password and not to share your login details with anyone.

06 Cookie Policy

The oklv website uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to manage your session, maintain login status, and ensure security. These cookies cannot be disabled.

6.2 Analytical Cookies

These cookies help us understand how users are interacting with our platform. This information is used to improve service quality. Collected information is always kept in anonymised form.

6.3 Cookie Control

You can control cookies through your browser settings. However, please note that disabling cookies entirely may cause some website features to not work properly.

07 Data Retention Period

oklv retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected and to comply with legal obligations.

• Active Account: All information is retained while the account is active.
• Closed Account: Even after an account is closed, certain information is retained for a specified period in accordance with legal and regulatory requirements.
• Transaction Records: Financial transaction information is kept for the period required under applicable law.
• Security Logs: Certain logs are retained for a limited period to detect suspicious activity.

After the defined retention period has ended, your information is securely deleted or anonymised.

08 Your Rights

You have certain important rights over your personal information that oklv respects and protects.

8.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to request a copy of your information.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request that they be corrected. Profile information can be updated directly in account settings or through our support team.

8.3 Right to Erasure

In certain circumstances you have the right to request that your information be deleted. However, information that must be retained to fulfil legal obligations falls outside the scope of this right.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes (such as marketing communications). Upon receiving such a request, we will take action promptly.

8.5 Right to Portability

In certain circumstances you may request that your information be provided in a structured, commonly used format.

To exercise these rights, email [email protected] or contact us via live chat.

09 Protection of Minors

oklv is an adults-only platform. Our services are for those aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age at registration, and if a user is found to be under 21, their account is closed immediately and any collected information is deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required for operating our technical infrastructure. For such transfers, we ensure that appropriate safeguards are in place in the destination country or with the service provider.

To maintain data protection standards, we enter into appropriate agreements with third-party processors and review them regularly.

11 Policy Changes & Updates

oklv reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notification when you access the platform
• Noting the updated date on this page of the website

Continuing to use our platform after any changes will be considered as your consent to the revised policy. We therefore encourage you to review this policy regularly.

12 Complaints & Contact

If you have any questions, concerns, or complaints regarding this privacy policy or the handling of your information, please contact the oklv support team. We are always here for you.